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Empower your stakeholders with process map training aimed at grass-roots employees. Give them the opportunity to challenge and contribute to the change process. A Proven training package is available. If coaching helps people cross the plains and deserts of life, mentoring is about scaling the cliffs and traversing the mountains. All senior people need a mentor, someone they can work with, rely upon, and trust. Training and mentoring for all programme staff is available. Process change control through Business Process Management keeps your services sharp, long after your programme ends. Training and tools are available. |
Course ListTo use or adapt to your needs: Business Process Management
Course 1 - setting up Business Process Management Business Process Mapping
Course 1 - Introduction to Process Mapping (choice of SPRINT, six-sigma, dynamics, UML, flow-chart) Business Process DesignCourse 1 - Design for low impact and high benefit change Course 2 - Proving the Business Case MentoringMentoring is available for Project Managers, and Business Analysts to help them to perform beyond expectation with the trials of a major change programme. Mentors are available when you need them, not just during office hours. |
Telford & Wrekin are a Unitary council, with an Excellence status. |
Stakeholder trainingTelford & Wrekin are transforming their services. They are not doing this by half either; for example to engage their grass roots staff and to exploit their latent knowledge and vision, 140 staff were trained to create, interpret and challenge process maps. This alone resulted in the Transformation Programme receiving additional process maps - equating to a stunning 40% increase in pace. |
Training & MentoringA key goal of the Telford & Wrekin Transformation Programme is to be completely staffed by Telford employees. To achieve this, all Project Managers and Business Analysts received training and mentoring, accelerating them to a high level of proficiency in a short time. |
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Business Process ManagementTelford deployed a custom designed Business Process Management tool on their Intranet to exploit the wide-spread stakeholder training. Any member of staff can now view any of the process maps, service level agreements, and other documents enabling them to contribute directly to the process. With change controls on the business processes, the knowledge being gained will not be lost. The result is a focus on effective service and the avoidance of further costly change programmes in the near future. With this focus on service delivery, stakeholder empowerment, training and mentoring, and Business Process Management, Telford truly has a change programme fit for an 'excellence' council. |
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30 Besford Court Estate |