Case Studies

Here are some recent case studies.

New Business Process (download 1.95MB, pdf)

"... launched our global business"

Find out how Merlin designed global processes for the expansion of this UK business into three continents.

Contact Centre (download 1.55MB, pdf)

"... added £2.2 million to our profits"

Discover where Merlin found uninvoiced sales while establishing meaningful management information for this multi-location contact centre.

Sales Process (download 1.85MB, pdf)

"... doubled our turnover ..."

Learn how Merlin automated technical sales quotations increasing the quotation rate from 3 per week ...

... to 20 per day

Local authority change programme (download 486KB, pdf)

"...engage grass roots staff and exploit their latent vision..."

See how Merlin doubled the pace of the Change Programme, and introduced Business Process Management.